Frequently Asked Groupon and Living Social Questions
How do I redeem my Groupon or Living Social purchase?
All of the information you need to redeem will be located on your voucher. For Groupon customers, to access your voucher log into your Groupon account and go to "My Groupons." From there look for your Splash Wines purchase and click the "View Voucher" link off to the right. The Voucher code will be bold and in the middle of that page. Look towards the "How to Use" section on your voucher for instructions on how to redeem.
For Living Social customers, your voucher will be located in the "My Vouchers" section of your Living Social account.
How do I apply my Voucher code while redeeming?
While redeeming on Splash Wines, enter your voucher code exactly as it appears in the "Voucher" bar either in the Shopping Cart page or during the Secure Checkout. After entering in the code, be sure to click "Add" to apply the discount to your order.
It looks like I am being charged more than I should be, why is that?
Be sure that your voucher code is successfully applied to receive your discount. If so, you should only be paying for shipping (if outlined in the offer) plus any additional upgrade options you may have chosen. After your code is applied you will still see an "Order Subtotal" for the retail price while checking out, but you will also see an "Order Discounts" which will be the appropriate amount for the Groupon or Living Social offer you took advantage of.
I am getting an error message when I try to apply my Voucher code, what gives?
Make sure that your voucher code is input into the "Voucher" bar exactly as it appears, including any dashes, and be sure there are no spaces before or after. In addition, make sure that the product you are applying your code to is one of the cases from the link in the "How to Use" section of your Groupon or Living Social voucher.
If you continue to receive error messages, please send an email with your code included to CustomerService@SplashWines.com, or call us at (844) 444-9311.
How long until I receive my wine after I redeem?
We pack orders within three business days after an order is placed, and from there transit time is 1-5 days depending upon where you are in the country. Our distribution warehouse is located in Illinois.
After I redeem, will Splash Wines ever charge my card without my authorization?
We absolutely will never charge your card without you personally placing an order. With Splash Wines, unlike many others in the industry, you never have to worry about automatic shipments or charges that come without your authorization. But we will provide you with awesome deals if you want to get more wine!