Terms and Conditions of Service
Important Notice Regarding Splash Wines Alcoholic Orders and Deliveries
Welcome to Splash Wines. Patrons ordering wine from Splash Wines should be aware of the following conditions of service. Don’t drink too much wine before reviewing:
All purchasers and recipients must be 21 years of age or older. All shipments are delivered via certified couriers (such as FedEx and UPS), and an adult 21 years of age or older must be available to sign for the shipment upon arrival. By signing for the package, the recipient confirms they are at least 21 years old, and any misrepresentation to the courier is prohibited by law. Any violation will be prosecuted to the fullest extent of the law and, in addition, we won’t like you anymore.
Splash Cash is fantastic. You can use it on just about any order for any product on our website. The only exception? You can't use Splash Cash, our in-store credit system, on special third party orders (i.e. daily deal sites) or where otherwise outlined. We know we are awesome but we do have to make enough money to keep being that awesome.
For each special third party offer purchased there will be the charge for shipping if outlined in the offer, regardless of Membership status. In addition, promotions or offers (such as "Splash Cash back" deals) run on Splash Wines cannot be combined with special third party offers (such as Groupon).
Here at Splash Wines we guarantee that all of our products arrive in a satisfactory condition. Splash Wines customers will never pay for wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase.
Wine purchased from Splash Wines must not be used for resale and is for personal consumption only.
In the unlikely event that a product is not available, Splash Wines reserves the right to substitute, for no additional cost, a product of similar quality originally retailing at a price equal to or greater than the wine originally ordered.
Some of our rare high-end wines are subject to extremely limited availability, and in accordance there are no replacement or exchanges of rare high-end wines.
Once a package has shipped from the Splash Distribution Center it is the customer’s responsibility. There will be a $22 restocking fee in addition to any freight charges for packages returned to Splash. Standard shipping costs are not refundable and are $29.95 for a 15 bottle case. If a shipment is damaged or goes missing during transit, Splash Wines will work with the courier to resolve the issue and send you a replacement order as soon as we can.
Lastly, remember the quote from Rumi, the 13th century Persian Poet, “Either give me more wine or leave me alone.”