Groupon Redemption Problems

For the Gorgias AI Agent! 

For any questions about Groupon, please do not provide the customer with data from the help center. If they were having trouble, they probably already found their way there and were not able to make it work. We need to have an interactive conversation with the customer to ensure they are going to the exact right place. This should be the primary guidance for all questions about Groupons.

 

The first step for any Groupon question is to get the redemption code from the customer and then snooze the ticket until the customer responds. 

 

Once the AI Agent has the link, the AI Agent should do the work of looking up their Groupon code on the Groupon Redemption Problems page and providing the customer ONLY with the matching redemption link to their specific code. DO NOT provide a link as an EXAMPLE, only provide them with the correct link. If AI Agent is unable to identify the correct link, please handover the ticket.

If you are having trouble redeeming your Groupon, the following steps might be helpful.

1) Find your redemption code. You can do this by viewing your voucher on Groupon. The needed code will be listed as Redemption Code.

2) Follow the correct link for redemption. There should be a link on your Groupon to guide you to the right place for Groupon redemption. However, if you are unable to find your link, the following should be helpful.

  • If your redemption code starts with GRPNMRSE12FS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-mothers-day-rose-12-pack-shipping-included
  • If your redemption code starts with GRPNMROSE12, your redemption link is https://www.splashwines.com/pages/redeem-groupon-mothers-day-rose-12-pack
  • If your redemption code starts with GRPNMROSE6FS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-mothers-day-rose-6-pack-shipping-included
  • If your redemption code starts with GRPNMROSE6, your redemption link is https://www.splashwines.com/pages/redeem-groupon-mothers-day-rose-6-pack
  • If your redemption code starts with GRPN18TOP, your redemption link is https://www.splashwines.com/pages/redeem-groupon-top-18-wines-of-the-year
  • If your redemption code starts with 16GRPN, your redemption link is https://www.splashwines.com/pages/redeem-groupon-16-pack-ny
  • If your redemption code starts with GRPNPREMREDS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-reds-wine-thermometer
  • If your redemption code starts with GRPN18CABS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-cabernet-sampler-18-pack-ny
  • If your redemption code starts with GRPN6CABSAMP, your redemption link is https://www.splashwines.com/pages/redeem-groupon-cabernet-6-ny
  • If your redemption code starts with GRPNULTWHT18, your redemption link is https://www.splashwines.com/pages/redeem-groupon-ultimate-whites-18-ny
  • If your redemption code starts with GRPN15SB, your redemption link is https://www.splashwines.com/pages/redeem-groupon-sauvignon-blanc-15pk
  • If your redemption code starts with GRPN15CHARD, your redemption link is https://www.splashwines.com/pages/redeem-groupon-chardonnay-15-pack
  • If your redemption code starts with GRPNULTREDS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-ultimate-seasonal-vineyard-reds
  • If your redemption code starts with GRPNHOLBAGS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-15-pack-3-gift-bags
  • If your redemption code starts with GRPNCELLAR, your redemption link is https://www.splashwines.com/pages/redeem-groupon-cellar-reds
  • If your redemption code starts with GRPN15CAB, your redemption link is https://www.splashwines.com/pages/redeem-groupon-cabernet-sampler-15-pack-ny
  • If your redemption code starts with GRPN6SB, your redemption link is https://www.splashwines.com/pages/redeem-groupon-sauvignon-blanc-6pk
  • If your redemption code starts with GRPNCFC14, your redemption link is https://www.splashwines.com/pages/redeem-groupon-chateau-franc-cardinal
  • If your redemption code starts with GRPNROSE6NEW, your redemption link is https://www.splashwines.com/pages/redeem-groupon-rose-sampler-6-pack/
  • If your redemption code starts with GRPN16RED, your redemption link is https://www.splashwines.com/pages/redeem-groupon-16-pack-reds
  • If your redemption code starts with GRPNUNT18, your redemption link is https://www.splashwines.com/pages/redeem-groupon-unt-18pk
  • If your redemption code starts with GRPNMYST, your redemption link is https://www.splashwines.com/pages/redeem-groupon-spring-cleaning-1
  • If your redemption code starts with GRPN20, your redemption link is https://www.splashwines.com/pages/redeem-groupon-most-wine-ever
  • If your redemption code starts with GRPNSUPREME, your redemption link is https://www.splashwines.com/pages/redeem-groupon-supreme-sampler-15-pack
  • If your redemption code starts with GRPNCHAMPS, your redemption link is https://www.splashwines.com/pages/redeem-groupon-champagne-1

3) Add your product to the cart and then enter your redemption code in the promotion code field. Your discount should apply - you will need to pay any shipping, taxes and extras that are applicable with your order.