Terms and Conditions
Important Notice Regarding Splash Wines Alcoholic Orders and Deliveries
Welcome to Splash Wines. Patrons ordering wine from Splash Wines should be aware of the following conditions of service. Don’t drink too much wine before reviewing:
All purchasers and recipients must be 21 years of age or older. All shipments are delivered via certified couriers (such as FedEx and UPS), and an adult 21 years of age or older must be available to sign for the shipment upon arrival. By signing for the package, the recipient confirms they are at least 21 years old, and any misrepresentation to the courier is prohibited by law. Any violation will be prosecuted to the fullest extent of the law and, in addition, we won’t like you anymore.
Splash Cash is fantastic. You can use it on just about any order for any product on our website. The only exception? It cannot be combined with other discounts, including special third party offers (i.e. daily deal sites like Groupon) or where otherwise outlined. We know we are awesome but we do have to make enough money to keep being that awesome. In addition, while Splash Cash can be used widely within our store, it has no cash value. Limited-time offers for "Splash Cash Double Up - $10 for $20" have a limit of x1 per order, and cannot be purchased separately. Splash Cash expires after one year of inactivity.
For each special third party offer purchased there will be the charge for shipping if outlined in the offer, regardless of Membership status. In addition, promotions or offers (such as "Splash Cash back" deals) run on Splash Wines cannot be combined with special third party offers (such as Groupon).
Here at Splash Wines we guarantee that all of our products arrive in a satisfactory condition. Splash Wines customers will never pay for wine they do not enjoy. If purchasers do not like a product, we will issue a store credit for the amount paid for the bottle for as long as 180 days after purchase. We kindly request you outline which wine(s) are not satisfactory when reaching out.
Wine purchased from Splash Wines must not be used for resale and is for personal consumption only.
In the unlikely event that a product is not available, Splash Wines reserves the right to substitute, for no additional cost, a product of similar quality originally retailing at a price equal to or greater than the wine originally ordered.
Some of our rare high-end wines are subject to extremely limited availability, and in accordance there are no replacement or exchanges of rare high-end wines.
Splash Wines reserves the right to refuse service or cancel an order. A full refund will be processed for orders cancelled at Splash's discretion. Splash submits refunds to the bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to reflect in your account.
Shipping is just $4.95 and free for Splash Winos, with the exception of third party offers such as Groupon. The cost of shipping will be outlined accordingly on those offers.
If a given order requires multiple parcels to fulfill, the contents of each parcel may not be packed in the exact manner in which it was ordered. For example, if you order a 15-bottle red pack in addition to a 15-bottle white pack, you will likely receive two mixed parcels (an 18-pack and a 12-pack).
The Splash Wines referral program is not eligible for customers with the same IP address, email address, shipping address, or billing address.
Priority processing is available for purchase on certain orders, typically for $4.99, and it guarantees that orders will begin transit within 1 business day. If Splash fails to live up to that guarantee for any reason the payment made for priority shipping will be refunded, and $5 of Splash Cash will be added to your account.
We cannot ship to P.O boxes.
Once a package has shipped from the Splash Distribution Center it is the customer’s responsibility. Shipping costs are not refundable. Due to the high cost of returns, there will be a $22 return fee. To reship a case, standard reshipping costs are are:
- $14.95 for a 3-bottle case
- $20.95 for a 6-bottle case
- $29.95 for a 12-bottle case
- $34.95 for a 15-bottle case
- $39.95 for an 18-bottle case
Some orders will process extremely quickly, and once the packing process has begun an order can no longer be cancelled without applicable return fees. Please reach out to us immediately after placing your order if you have any order change requests.
Lastly, remember the quote from Rumi, the 13th century Persian Poet, “Either give me more wine or leave me alone.”