Splash Wines Warehouse Upgrade
Splash continues to finalize an important infrastructure upgrade at both our New York and California shipping facilities. In addition to accommodating further growth, software and tech upgrades will create a more seamless shipping experience for both our packing team and customers like you.
While we have resumed fulfillment operations, delays have extended much further than originally anticipated due to continued challenges throughout our migration. This week we expect to finally be closer to our typical turnaround time - by 5/19 we anticipate turning all new orders around within 2-3 business days. If you have an outstanding order placed prior to that, it should also ship this week. Next week we anticipate turning most orders around within 1-2 business days, before reaching our ultimate goal of single business day turnaround time.
We appreciate your patience throughout this time and ask that you do not hesitate to reach out to us with any questions or concerns. Our fantastic customer service team can be reached at (844) 444-9311 or firstname.lastname@example.org.
-Parker Imeson, Chief Operating Officer