Frequently Asked Questions
What is Splash Wines Membership?
At Splash Wines, we do not do automatically ship you and/or charge you for wine on a regular basis. We are a membership based company because we have a pricing promise that we rigidly abide be--we charge just a maximum of 15% above our own cost, the best everyday value in the industry by far.
Our members are in control. You decide when you want to order wine, what wine you want, and how much you want to pay.
Why does Splash Wines ship in 15-bottle cases?
We ship in 15-bottle cases because the efficiency of shipping in bulk allows us to keep our prices as low as possible. With our pricing promise, whenever we save we pass those savings directly to our members.
How long will it take to get my wine and where do you ship it from?
We use a licensed third party distributor that operates out of a California and Illinois warehouse. We will pack and ship your order 1-2 business days after your order date. From there, transit time takes 1-5 days depending upon where you are in the country.* While your shipment will generally come from the warehouse closest to you, based on inventory restrictions that is not always the case.
*TX, OK, and NY orders may take up to 7-10 business days for delivery.
How will I know when to expect my shipment to arrive?
Once available you will receive your tracking information via an automated email from our distributor. You can monitor your tracking information from there, and the courier will provide an estimated delivery date so you know when to expect your shipment.
What if I am not available to sign for my shipment?
The courier will three attempts at delivery, so don’t worry if you miss them the first or second time around. In addition, you can always arrange to pick up your shipment from one of the couriers local depots.
To make that arrangement you can call them with your tracking number handy, which is forwarded to you via email after it becomes available. For FedEx you can call 800-463-3339, and for UPS you can call 800-742-5877. For TX and OK, your order might ship via Lone Star Overnight and you can call 800-800-8984.
If a shipment is returned to Splash, there are associated return fees and reship fees.
How do I use my Splash Cash?
You can apply your Splash Cash on the checkout page. Look for the "Redeem Splash Cash" slider bar in the top right. Use that to apply your credit and get free wine! We love Splash Cash!
Where do you get your wines from?
Our wines come from all around the world, made possible by our long-fostered personal relationships with our winemakers and suppliers. We taste each and every wine before deciding to bring it into your store. We want to make sure we are proud to serve every wine we carry.
How does the Splash Wines satisfaction guarantee work?
If for any reason you are not satisfied with a wine you received, just let us know and we will issue you an in-store credit, or Splash Cash. You can use that credit towards any regular order.
Will Splash Wines ever charge my card without my authorization?
We absolutely will never charge your card without you personally placing an order. With Splash Wines, unlike many others in the industry, you never have to worry about automatic shipments or charges that come without your authorization.
Why do you ship all regular orders in 15 bottle cases?
Outside of a few special offers, we ship exclusively in fifteen bottle cases. Why? Well it’s because it allows us to keep our prices at the absolute lowest they can be. Our chief business philosophy is to deliver high quality wines at the best value we possibly can.
The per-bottle cost efficiency of shipping in 15-bottle cases allows us to do just that.
Having Trouble with a Voucher?
How do I redeem my Groupon or Living Social purchase?
All of the information you need to redeem will be located on your voucher. For Groupon customers, to access your voucher log into your Groupon account and go to "My Groupons." From there look for your Splash Wines purchase and click the "View Voucher" link off to the right. The Voucher code will be bold and in the middle of that page. Look towards the "How to Use" section on your voucher for instructions on how to redeem.
Apply your voucher code on the checkout page itself, visit this link for an example: http://bit.ly/2GwC6qb
I am a member with Splash, why don't I receive free shipping on my Groupon?
For each special third party offer purchased there will be the charge for shipping if outlined in the offer, regardless of Membership status. We would really like to be able to provide free shipping to our members on these voucher offers, but it just isn't feasible for us.
It looks like I am being charged more than I should be, why is that?
Be sure that your voucher code is successfully applied to receive your discount. If so, you should only be paying for shipping (if outlined in the offer) plus any additional upgrade options you may have chosen. After your code is applied you will still see an "Order Subtotal" for the retail price while checking out, but you will also see an "Order Discounts" which will be the appropriate amount for the Groupon or Living Social offer you took advantage of.
I am getting an error message when I try to apply my Voucher, what gives?
Make sure that your voucher code is input into the "Voucher" bar exactly as it appears, including any dashes, and be sure there are no spaces before or after. In addition, make sure that the product you are applying your code to is one of the cases from the link in the "How to Use" section of your Groupon or Living Social voucher.
If you continue to receive error messages, please send an email with your code included to CustomerService@SplashWines.com, or call us at (844) 444-9311.
How long until I receive my wine after I redeem?
We pack orders within 1-2 business business days after an order is placed, and from there transit time is 1- 5 days depending upon where you are in the country and which warehouse your shipment comes from. Our distribution warehouses are in California and Illinois. While your shipment will generally come from the warehouse closest to you, based on inventory restrictions that is not always the case.
How do I apply my Voucher code while redeeming?
While redeeming on Splash Wines, on the checkout page enter your voucher code exactly as it appears to the "Discount" bar and click "Apply."
After I redeem, will Splash Wines ever charge my card without my authorization?
We absolutely will never charge your card without you personally placing an order. With Splash Wines, unlike many others in the industry, you never have to worry about automatic shipments or charges that come without your authorization. But we will provide you with awesome deals if you want to get more wine!